Whilst members have been away from the course, we have been reviewing many aspects of the club and the services offered to members. One of the challenges for both members and staff has been the number of different systems that we use. This sometimes creates a confusing experience as well as duplicating many of the data inputs required which clearly reduces our efficiency and effectiveness.
As result we are going to gradually bring as many of the operations and services we provide under a single point of access for all users. This is the Club V1 Member Hub. Many members will already have access to the Hub as it can be accessed directly via an app for your phone or tablet or via the website. (Which is also under review!)
The first aspect we intend to improve is the system for casual tee booking.
Up to now members needed to create an account on BRS and then link through to this from the CV1 Hub. This often-created difficulties so from now on we will be using the booking process provided within the Hub itself. The links below are brief videos of how to use get the access to the Hub if you have not yet registered for it. How to reset your password if needed and how to book a casual tee time.
Hub Registration Video - https://www.youtube.com/watch?v=iObOeDs8T1A
Password Reset Video - https://www.youtube.com/watch?v=JF_Lx2xSB1s
Casual Booking Video - https://youtu.be/OVjXMcZ8xGA
As we are not yet back playing, we thought it was a great opportunity to let members have a play with this new booking process and so we have switched it on for the next two weeks. Obviously, this does NOT mean that the course is open, and members can play. Feel free to book sometimes and then go back in and see how easy it is to also cancel them. You can also book other members and they will also receive notifications of those bookings by email. The system will not permit a member to book a time that their membership category doesn’t provide.
In addition to the casual tee booking there are other aspects the Hub provides, and we will gradually introduce them to you over the next few weeks. These aspects include.
Bar Card balance, transaction info and top up facility
Membership subscription info and payment option
And in the future a separate member card account for the Practice Range with top up facility
If you experience any issues in gaining access to the Hub or in using it, please don’t hesitate to let us know.